Age and Experience Response to the Scottish Executive

Status, Issues and Concerns of the Elderly with Recommendations to Meet their Challenges and Needs

By Keith A. Forbes at keithaforbes@btinternet.com 

A disability and senior citizen volunteer advocate and activist, I write this in response to an invitation to help develop a strategy for a Scotland with an Ageing population. It is for and on behalf of the elderly who have contacted me as an individual and given me their opinions and comments, to which I have added my own. I believe the information below accurately and fairly reflect the challenges, conditions, views and needs of our ageing population. I have tried to ensure that every possible area affecting the lives of older people is considered.

3.1 Contribution and Opportunity

What are the many ways in which older people contribute to society and Scotland ?

They are a major resource and hugely significant contributors to Scottish society, and more than any other age group the stabilizing influence in society today.  They have an enormous accumulation of experience and skills to offer which need to be recognized and maximized. They have a high degree of accountability and responsibility. Their efforts, scrimping, saving and sacrifices over the years and wills or bequests of yesteryear have enabled their children, grandchildren and great grandchildren of today to live the lives and to receive the advantages they do that most of the elderly today or their forebears never had. 

Most of the over 65s today will be remembered for having cultivated such valuable lessons as knowing when to come in out of the rain, why the early bird gets the worm, life isn't always fair and maybe it was their fault. They lived – and continue to live, sometimes out of necessity - by simple, sound financial policies such as not spending more than you earn and having reliable parenting strategies based on the fact that adults, not children, are in charge.  

Most of the elderly of today disciplined and taught their children the fundamentals of life and how to tackle the future in ways that may not have been appreciated at the time by their issue but are now. Today, common sense and quickly effective home-style justice have been replaced by misguided political correctness that deems it perfectly in order, instead of manifestly out of order by old fashioned standards of decency, for parents to attack teachers for doing the job they themselves fail to do in disciplining their unruly children.

The elderly believe in truth and trust, responsibility and reason. They were were fortunate to escape wholly or mostly the pervasive drug culture that has so poisoned or threatened or intimidated so many younger members of society, including their own children and grandchildren. They have contributed to society throughout their lives.

They care for partners, parents, grandchildren, friends and relatives

In some cases, they are the only ones supporting financially their unemployed or sick children.  Some are more involved in caring for a friend or neighbour than any other age group. It is estimated that over 48%  assist a friend or relative or neighbour, compared to a nationwide average of 11 percent of those 25 to 44 years old.

They pay taxes and support the economy – they are consumers buying goods and services and supporting businesses

They are the people most concerned over the closure locally, regionally and nationally of many small, once-traditional village or town shops and garages selling petrol and diesel because of the influence of the superstores. Once, some of them owned these small shops. Other seniors, less affluent, unreservedly welcome the big supermarkets and superstores for the significant savings in prices they bring, with their considerable economies of scale and volume buying, in food, clothing and other things such as petrol to pensioners on fixed incomes.

They are the most affected by astronomical increases in taxes – from 36% in 1997 to 41% in 2005 - as these illustrations from the November 5,  2005 edition of the Daily Telegraph prove:

Standard rate taxpayer  

Higher Rate taxpayer

How, under the present government, prices have increased significantly, from June 2004 to June 2006 to those on fixed incomes.

Average Council tax

8.6%

Average electricity bill

28%

Average gas bill

125%

Average train, bus (for under 60s) and air fare

28%

Colour TV license

14%

Food and newspapers

9%

Unleaded petrol per litre

39%

Household oil per litre

110% in the north east Highlands

Tobacco

                  8%

Alcohol

                  5%

Water

                  7.5% to 23.9%, see below

From the Daily Telegraph of June 2, 2006 re water companies (English, Scottish Water figures do not seem to be commonly available)

Profit flood graphic

Official statistics say we have never had it so good; that incomes are rising, inflation is low and the British economy is enjoying its ninth year of Labour-induced stability and prosperity. But the experiences of millions of people – particularly the over 60s and those on fixed incomes – tell a far different story. What makes matters worse is when stealth taxes and fiscal drag occur - when tax allowances and thresholds are not increased in line with wages or house prices. Nor are benefits. It is one of record debt, spiraling household bills that the government seems unwilling or unable to do anything about and – for many as a result, a need to obtain Council Tax relief for the first time.

They are volunteers and citizens

Many are helping organizations, local community groups and charities.  As volunteers, they are often much older than those who are being served. In charities with a local presence they are often the ONLY people to volunteer and serve on their committees and do all the lugging around.

Are there other ways they may be able to contribute more in the future?  

Yes. One way is if the government is prepared to approve a practical methodology for older people who need or want to continue to work, to do so in different ways, including flexible working. There are a number of options.  

Do you think there are obstacles to older people contributing to society?

According to a BBC News/ European News Report of 9th May 2006, the UK in general has the worst record by far in the whole of Europe for contempt, disrespect and lack of regard for the elderly.

Often, when they are not themselves the owners of a business, older people are perceived by the younger set as obstacles to promotion (upward mobility).

At age 65, they are given a traditional gift, a retirement party, after which their expertise at corporate level ends. It is rare for them to be continued on full or even part salary or wage as directors or advisors or on call. If they were regarded as having continued value, albeit in perhaps more of a back-room role, they would feel more valued, be more productive and contribute more to society.

What are they and how can they be overcome?  

The Scottish Executive should ask why, according to a BBC News/ European News Report of 9th May 2006, the UK has the worst record by far in the whole of Europe  for contempt, disrespect and lack of regard for the elderly – and be prepared to do something about them. Why ask the public how they can be overcome when surely it is up to MSPs to know about them and deal with them?

They include restoring common sense and normalcy to many our laws, instead of the mockery many have become. How can older people respect laws which make a complete ass of the wiser laws older people used to know and respect.  

The elderly just cannot believe that our legislators at Westminster and in Edinburgh now:  

  So why should they expect our vote, or interest, or participation in local or regional political affairs?  

It is wrong for the elderly to be regarded by the younger as having - wrongly - little or no consequence in economic, social, educational and political affairs.

It is wrong that there are no regular television shows focusing on pensioners, with the exception of Last of the Summer Wine on BBC 1 and the years-old programme One Foot in the Grave on another channel. These factors can be overcome by a change in attitude. It ought not to be impossible. It is already practiced in Europe, where grandmothers and grandfathers are regarded as matriarchs and patriarchs and put on a pedestal, as persons to be honoured - not looked down on.

It is wrong for the elderly not to be given at age 60+ any reduced membership by registered Scottish charities as older and less affluent people. The Scottish Executive and Scottish Parliament could and should play a leadership role in this by insisting that ALL Scottish registered charities have a reduced membership rate for the over 60s and disabled. The Scottish Society for the Prevention of Cruelty to Members (SSPCA) – an otherwise excellent organization - have been told about this by former members now over 60 who regret they can no longer afford annual membership of £40+ a year per couple. In contrast, Age Concern Scotland offers a disabled person and his/her carer annual membership of £5. The local chairman of the SSPCA is understood to have expressed his concern to the SSPCA about this. It is not just the SSPCA - a number of other Scottish-registered and UK-registered charities do not offer any membership concessions to pensioner members. They should be required to.

It is wrong for the elderly especially, not to be adequately protected by the Scottish Parliament of Westminster against uninsured drivers. (See section at end on "uninsured drivers."

What do you think about ageism and age discrimination?

The latter is deplored. All of us who are older welcome and encourage legislation to help curb this because of its impact on the ageing in job security, job losses and consequent loss of regular income by age 65. In an area like ours, where jobs are not easy to come by and new industry is not forthcoming, it is of vital importance to keep older people on for as long as they are able to manage physically and wish to keep working.  What makes this legislation particularly relevant is the decision of the UK Government at Westminster and presumably the Scottish Parliament too, to begin the process of deferring the payment of Social Security until age 68.  

The Employment Equality (Age) Regulations come into force on 1 October 2006. They transpose to the UK the EU Equal Treatment Directive of November 2000 which committed member states to legislate on age, disability, sexual orientation, religion and belief. Prior to this, the UK had a voluntary Code of Good Practice on Age introduced by the Government in 1999. The problem is that the new law does not go far enough. While it includes recruitment, selection, pay and benefits, promotion, dismissal, redundancy, retirement and training, it does not include goods and services and allows for a default retirement age of 65. So those who are older get little benefit yet can be the most in need.

What else could be done?

A great deal. Many of the elderly have family living in America and Canada. News and views are exchanged regularly of how hugely inexpensive the cost of higher education is at universities here, compared to there. Do we favour the young at the expense of the elderly? It certainly seems so.

Why is this especially relevant? Because, in contrast, in America and Canada, the cost of university education is at least 300% higher than in Scotland and the rest of the United Kingdom - but there the Social Security payments – now averaging US$1600 per person per month for the over 65’s - are at least 300% more than here.  

The government here pays for a Child Tax Credit (see HM Treasury Budget 2006 Summary Leaflet). But is there a Senior Tax Credit? No. The government also pays for a Child Trust Fund at age 7 of £250 for all children, with £500 for children from lower-income families (see HM Treasury Budget 2006 Summary Leaflet). But are there equivalents for all seniors and those on lower incomes? No.

The BBC generally and BBC Scotland have an accountability and responsibility and should be having the initiative to play a significant and positive role.  – They – not other television channels – receive the annual TV licence from older people under the age of 75. They should consider creating television shows specifically on the human dramas, pathos, ups and downs, affecting the elderly, not just on the younger.

But it must be said that often older people don’t seem to take full advantage of the services and facilities offered to them. They don’t always seem to occupy themselves productively, or go out and about to meet people, to live happy and healthy lives in this glorious part of the world. We may be in a remote location here in Brora, Sutherland, but in scenic attractions and services we offer much more than many other places.  

3.2 Work

Thinking about older people who want to keep working, what stops them from working as long as they want to?

Many of the aged and/or disabled – or both – have a special problem that is completely overlooked. It is that they, with their limited mobility, or use of only one hand, or with hands crippled by arthritis, often have great difficulty opening tins or packages. They either have to make do without such hard-to-open products or ask for help from others.  

With reduced mobility or dexterity of both, the issues of isolation, loneliness from the death of a spouse or partner and declining mental health become very real.

Often, there are too few jobs available, or a very small workforce, or both, especially in the Highlands with its small population spread over a very large area, with little or no industry except for traditional crafting or farming and the need to look after their extended family when sons or daughters are working but grandchildren are home on school holidays or after school. Also, based on the experiences of some older people locally, they are affected significantly when firms go out of business or go bankrupt, with no other local employment prospects likely.  

What help might older people need if they want to continue working?

The Scottish Executive or Highland Council, Highland & Island Enterprises and other local government agencies, or a mix of all of them acting in concert, should have a new policy for new businesses they attract to the area.  The incentive funding given to qualifying businesses should include a pre-requisite that to qualify for such funding they must be in business for at least three years.

Laws to ban ageing and age-discrimination in both the public sector and private sector workplace should be fast-tracked. Legislation should also ensure that over 50s and pensioners are not exploited or paid just the minimum wage but are remunerated based on their experience and qualifications despite their age. The legislation aimed specifically at the older generation should include a methodology to pay benefits and holidays and give them the same prospects of job security based on merit as anyone else.  

Adequate and affordable public-sector transport by train as well as bus.  

What do you think could be done to help people build up a better income for when they retire?

A law that requires people from the age of 20 to vest 2% or more of their wage or salary into a government-approved and protected pension plan. It should be interest-bearing and cannot be withdrawn until an approved time.  

Legislation to ensure Occupational Pensions paid by employers and or employees are fully protected by law. Currently, the UK is the only country in the European Community where this is not the case and daily there are horror stories of companies going bankrupt or going out of business or eliminating or reducing or delaying their pension obligations.  

A more generous state social security pension, to bring it up to the level (currently it is only 30-35% of social security there) in Europe, USA and Canada.  

Proportionately lower duties on petroleum as market prices increase, to help reduce the effect on consumers generally and seniors specifically of the constant escalation of world prices.

Council tax rises should based on cost of living increases, not far in excess. It is recognized that council taxes must be paid whenever possible by all property owners to provide the funding for essential and other local services. Presently, means-testing is used to determine whether home owners can justifiably be exempted from all or part. This is humane and fair.  

Legislation that supplements the minimum wages provision with a salaries and wages proviso that requires people to be paid, even when elderly, more than the minimum wage, based on their life experiences. It is simply not fair that they should receive the same wage as someone who is 17 years old.

What help might people need to combine work with other things such as caring, looking after children or volunteering?  

What else could be done?

3.3 Services for older people

Such as health care, housing, community care and transport

What sort of services do you think will be important for older people in the future?

The Highland Council has a "Free care for the elderly" commitment that by law must be met. There is a projected large fall in care bed provision by 2017. Every estimate is that the number in this needy group will be rising, not falling.

Funding is required for a local drop-in centre that would also serve lunch. This would offer a place for older people to meet with their friends whenever it is convenient for them. It could also offer light, enjoyable exercise, a computer linked to the internet.  

Local library computers must be more attuned to the combined computer/library/research/scholastic and quiet, stress-free needs of the elderly.  Too often, they attract a noisy element making it not suitable for older people who do not want noise or stress in libraries that are supposed to be places of peace and quiet for reading, study or computer-research.

There needs to be some form of highly subsidised, localised and accessible taxi service.  

There is concern for the restrictions now placed on respite care beds. It is feared that a greater medical crisis for the care will be the result of not getting support sooner.

Private Medical insurance (PMI) ought to be either offered or an affordable option for all retiring pensioners in both the private sector and public sector.

Scotland could borrow a valuable new initiative from the Bahamas, a passport to a new healthier lifestyle. In an effort to reduce soaring health care costs, public and private organizations across the world have shifted the focus of health care from treatment to prevention. In one Caribbean nation, a new governmental program was launched to promote positive changes in the lifestyles of its citizens. The Ministry of Health of the Bahamas recently established the National Healthy Lifestyle Initiative, an effort to prevent diseases by improving and sustaining good health in its citizens. Heart disease, diabetes, and cancer are the leading causes of death in adults over 60 years of age. However, these diseases are as much a result of lifestyle factors as age. Dr. Daniel Johnson, National Director of Chronic Non-Communicable Diseases of the Ministry of Health, argues “…instead of putting in more hospital beds and buying more medication and more dialysis machines, or performing more open heart surgeries, we have to begin to look at how we can get to these people before they have a heart attack.” The National Healthy Lifestyle Initiative functions to empower Bahamians to take charge of their health in order to prevent many of the chronic illnesses that afflict the population. Promoting exercise, healthy dieting, and preventive health care are representative of its broad strategy. Another key component of the initiative is the healthy lifestyle passport. The ‘passport’ is an identification card with two purposes. First, Bahamians who use the passport will have their health data, including screenings, tracked in order to provide public health officials more information on their lifestyles. Second, this data will be used as a tool for patients to monitor their own health progress.

Scotland could borrow a valuable new initiative from British Columbia in Canada. There, they enjoy one of the healthiest natural environments, one of the best health care systems in the world, and a strong growing economy. Those are all factors behind the fact that British Columbians enjoy the highest rate of life expectancy of any province in Canada. It's an achievement to copy. There, they know their aging population is both a great asset and an enormous challenge. British Columbia has one of the fastest aging populations in Canada, and within 25 years the number of British Columbians over age 65 will double and account for nearly one quarter of our population. This has a major impact on its economy, its communities, and its support systems. This is why they making it a priority to put in place the structures and policies now that will allow them to proactively meet the needs of British Columbia's growing seniors population. They have made a focused effort to put in place a continuum of care for their seniors, with assisted living options for those needing additional supports as they age, as well as more traditional residential and acute care. But, the impact on its health care system is only one element of a growing senior population. More and more seniors are living healthier, more active, and more independent lives than ever before. When they consider the resources and opportunities that seniors want and expect from their communities, the list of needs extends far beyond health issues. That's why they've established a new Premier's Council on Aging and Seniors' Issues. The Council will provide advice to government on how they can work together to support the independence and quality of life for British Columbia's aging population. One of the issues the Council will look at is the need to re-examine their notions of work and retirement. Older citizens who have worked hard all their life and contributed to society deserve the support that a caring, affluent community can provide them when they retire. When this occurs, they confirm everyone benefits—seniors from continued income and the sense of accomplishment and independence that comes with the working life, and society from access to the wisdom and experience that comes with age.

Thinking about services that work well, what makes those services good?

Free prescriptions policy for all over 60s. This is one of the most valuable – perhaps the most valuable – of all services to them. The professional way it is administered and handled, by GPs and pharmacists working as a team, with dignity and courtesy and very little or no waiting and no means-testing, is hugely appreciated by all over-60s. But it is recommended that bubble-packs of medications be for doses of 30 days instead of 28; and that for some medications where two or three doses a day are required, they be in quantities of 60 per pack.  

The professionalism, kindliness, courtesy and efficiency of most officials and staff of all staffed organizations serving the elderly.  

What can be done to make sure that different services work together properly?

Many of the elderly believe that some services are put into place more to provide employment than to provide a service.  When they are government-run or government or local government financed in whole or in part they should each be providing a unique service, not duplicating it to some degree.

How can we make sure that as services develop and change, they continue to meet the needs of older people?

Too many times a service has been funded for a limited period of time, then, just as it has come to be relied on the funding has been stopped.  

What else could be done?  

Entry to care homes should not be means-tested as they are now. It is not right that some who have very little in total assets should pay little or nothing, while others who have been prudent and careful all their lives should have to sell their homes to pay for entry to a care home.

The government should do what local and national governments do in the USA and Canada, re telephone services for the elderly. There, they have free 800 numbers to call any Government Office local, national or regional. As an unpleasant contrast, national phone rates apply at callers' cost, using central, usually out of the local area telephone numbers that cannot use discount services and networks that charge by the minute. Some pensioners and disabled have to wait as long as 20 minutes, at great expense, just to get through. In the USA and Canada, the American Society of Retired People (AARP), with an office in every state, successfully petitioned their Congress and Senators to have 800 toll-free numbers for all such calls. Every local American and Canadian telephone directory shows these 800 call numbers.

3.4 Health and well-being  

What do you think about helping people stay healthy and well in later life?  

Those who have transportation and are physically able to join in various activities such as Tai Chi, Scottish Country Dancing, golf, bowling and much more.

What are the most important things for good physical health in later life?

For those who are not severely physically disabled, running, or walking a mile a day, or using an exercise machine or riding a bike. When weather permits, especially in spring, summer and autumn, active gardening such as digging, forking, planting. Enjoying the outdoors.

What are the things that contribute most to good mental health and well being?

Love and affection from a spouse or partner and children. Self-esteem, from being  employed and recognized as productive, or being retired and active in mind and, where possible, body. Companionship and friendship. Involvement with  local or regional organizations and membership. Pursuits and hobbies. There are many organizations in the area to keep older people in touch with their friends, neighbours and war-time colleagues. Unfortunately, those who have no transport are at risk of being isolated which leads to depression.

What can be done to support those things?

In other parts of the world, there are organizations which are part of the Red Cross and arrange personal transportation, in the  cars of volunteer members, to doctors and hospitals at no charge or a very small charge for patients without cars or unable to use them. Some of us would gladly volunteer our services when we can if such a group could be funded locally.

What else could be done?

Dentist! With no NHS dentists at all in this part of or anywhere else in Sutherland, there is an urgent need for one. It is a major failing on the National Health Service in this area. I recommend a NHS Dental Practice in Brora or Golspie, perhaps at Lawson Memorial Hospital, to serve the communities of Brora, Golspie and Helmsdale.

The development of services to support elderly people is an essential part of the health service we need in the twenty first century.

Heart disease, the most preventable health threat facing Britain today, is costing the economy £29bn a year. Rising rates of obesity, an ageing population and the soaring prescription bills for heart drugs such as statins mean that the bill is likely to rise in the future. In May 2006, in the first study of its kind to calculate the financial burden of cardiovascular disease (CVD), analysts found that the UK is spending more healthcare money on the condition than any other European country. They said that more effort and money should go into preventing CVD through diet and exercise rather than current policies which have focused on improving access to drugs. In Britain, more people die of coronary heart disease and strokes than cancer. With the above in mind, is it possible to do much more, via the establishment of a local Highland Council or NHS Fitness Centre, to promote more exercise and diet consciousness, to help control soaring prescription costs to the NHS?  

In “Age and Experience: Consultation on the Strategy for a Scotland with an Ageing Population,” issued by the Scottish Executive in March and inviting comments from individuals, community councils and others by 5th June 2006, it was specifically stated that age should not be seen as a barrier to a new and fulfilling lifestyle. But it is. And for some older people it has become a huge, soul-destroying barrier. Maintaining and  retaining independence in later life can significantly affect the levels of mental well-being. Loss of health or capability is defined by the National Health Service (NHS) and the Scottish Executive as one of the main barriers to mental health and well-being. This is then is a major age and health concern. Affordable, Scottish Executive-guaranteed or subsidised travel insurance is one thing that can be done to remedy the situation — and sooner, rather than later. Its importance? Huge. Why? Because “prior conditions” affecting the elderly — even for something as non-emergency as a bout of skin cancer, that quite a few people have had — is causing companies that normally offer travel insurance to decline cover. Good insurers such as Age Concern, that used to allow some prior conditions although with a large excess, now won’t offer any cover for a specific condition such as this. The elderly who are prudent, careful and want to do the right thing by taking out travel insurance — even if they have to face an excess of £1000 or £2000 because of, say, heart attacks, but have made such a good recovery that some can now play 18 holes of golf — now face not being able to go on holiday at all because they are unable to obtain cover, even with an excess. The free European Health Insurance Card (EHIC), which replaced the old E111 form in January 2006, provides some basic protection but is limited in coverage, services and benefits and does not apply to countries outside the European Economic Area (EEA) or Switzerland. It does not cover cancellation at all. Thus travel insurance is essential, even for the EU, especially for the elderly. Anyone who goes to North America or the Caribbean without it is taking a huge risk. The long Scottish winters make it necessary for those who can do so to seek warmer climates for a holiday to refresh themselves in mind and spirit. Doing so is part of the mental and, to the extent possible, physical “Health in Later Life” activities that the Scottish Executive have specifically approved. Is it possible for the Scottish Executive to intervene in this insurance matter? Some newspapers — for example the Scottish Daily Telegraph of Saturday, 13th May 2006 — claim that annual travel insurance is included with some bank accounts. It specifies what banks do so and what type of accounts qualify. But what is does not say is that many older people don’t have those types of accounts, or that persons over a certain age may or do not qualify and that the coverage is based on satisfactory true answers to health questions. This is something the Scottish Executive and MSPs could and should do to enable older people to travel again to their favourite destinations with peace of mind. Older people affected by the above expect their Members of Parliament, the Scottish Executive and Members of the Scottish Parliament to be supportive of their concerns and when asked to use their influence to intervene to put a wrong to rights, to do so as knowledgeable advocates. Among other things, they could copy what goes on in Canada where all Canadians and immigrants who travel abroad, including those with long-term disabilities, are not prevented from obtaining travel insurance for foreign travel.

3.5 Housing, transport and surroundings

What should be done to make sure that our houses and homes are suitable for an ageing population?

Costs of houses - especially when compared to the rest of Europe - is a major concern. When elderly people who own homes need to or have to downsize, they are the people most affected by what they will have to pay in Council Taxes and for water. It has often been stated that costs of properties in the Highlands are lower. But what cancels this out is that Council Taxes on lower-priced Highland properties are as high as they are in London on homes worth much more.

Housing has been confirmed as one of the top of the list of concerns of Scots looking ahead to old age. Affordable and accessible housing is being sought urgently by some. There is no local or regional definition presently of “affordable housing.” We need to know, especially as there are some plans now to build some in Brora. As has been proposed for Aviemore, affordable housing should be restricted to those who have lived and worked here for at least three years?  

A BBC Scotland news report on 17 May 2006 stated that Scotland does not have Council Tax relief on cavity wall insulation. Apparently, England does. If true, Scotland generally and the Highland Council particularly should introduce such a provision. It is far more needed up here than down south as a way to achieve some energy savings.

We also need a day centre for the elderly. Currently, there are none. Opinions vary on whether or not Brora needs a dedicated care home, maybe more sheltered housing with at least 5-6 beds would help.  

A home with a garden, or part of a garden, is much appreciated by garden-minded homeowners whose age or infirmity or departed children cause them to downsize. Gardening can be a wonderful therapy and activity. It helps them to “live” and appreciate nature, not just to “exist.”

What should be done to make sure that our transport system is good enough?

An initiative that has hugely pleased the over 60s is the Scottish Executive’s decision, well before the English are doing so, to have free throughout-Scotland bus travel – and when registered disabled, for their carer as well travelling with them, even if not also over 60. Any who have not yet done so locally, regionally and nationally in Scotland is urged to obtain their Concessionary Card, even if they do not live on a bus route. All they have to pay, if they want a reserved seat on certain buses, is 50p for each journey.

At present, this applies only to buses.

It must be noted with concern that here in the Northern Highlands we have major public transport concerns of the type that those living in Inverness, Perth, Stirling, Glasgow, Edinburgh and other bigger towns do not have. Here in the north east Sutherland, we have only a limited bus service which does not adequately serve the needs of the over 50s and pensioners.

There are FIVE bus services a DAY (in the summer, fewer in the winter) on the City Link 958 service route from Inverness via Brora to Scabster – leaving Inverness at 11:45, 1400, 1525, 1645 and 1835, to arrive at Brora at 1326, 1541, 1653, 1826 and 2016.  And from Scrabster to Inverness , arriving at Brora at 0852, 1052, 1252, 1507 and 1822.  The infrequency of this service to means little or no possibility of getting a two-way bus service to collect prescriptions or see a doctor or attend outpatient clinics at Lawson Memorial Hospital (6 miles away from Brora) or visit the sick in hospital or going to an optician or for other appointments beyond walking range, or seeing relatives who live in Helmsdale (12 miles away) without incurring a very considerable wait. And for some trips from Brora to say Thurso or Wick (both 55 miles away), because the first bus from Inverness going north does not arrive until after 1300 hours, it is not possible at this time to get there and back in one day by bus. What is needed is an additional bus service that leaves Inverness at say 0600 or 0700.

The less frequent (twice daily) Brora - Inverness 25X service operated by Stagecoach, departing Brora at 06.20, arriving Inverness 08.43. The return leg departs Inverness at 17.15 and arrives in Brora at 19.35. Again, The even greater infrequency of this service to means little or no possibility of getting a two-way bus service to collect prescriptions or see a doctor or attend outpatient clinics or visit the sick in hospital without incurring a very considerable wait.

The twice-daily Macleod's Coaches N12 service runs between Helmsdale and Lairg via Brora, Golspie and Pittentrail in Rogart. It is a Dial-A-Bus service for those who find it difficult or impossible to use the regular public transport. 01408 641354. Macleod's Coaches at email macleods.coaches@btopenworld.com. Again, the infrequency of this service to means little or no possibility of getting a two-way bus service to collect prescriptions or see a doctor or attend outpatient clinics or visit the sick in hospital without incurring a very considerable wait.

Several members of the Brora Community Council, as members of the Sutherland Partnership transport committee, have asked for a localised disabled access taxi service. If feasible and fundable it would be a great boon to all the small villages and could be achieved at fairly low cost.

The Disabled Persons Transport Advisory Committee (DPTAC) has advised that living with a disability has become a reality for us as a community as well as for individuals; that the numbers of both Britons and Scots over 65 will double over the next 30 years and that at least 33% of them will be disabled.

While in theory recent amendments to the UK-wide Disability Discrimination Act (DDA) will extend to trains, buses, taxis, coaches and trams in December, in actuality they apply only to new vehicles. Companies are not obliged to adapt older vehicles. Rail companies have until 2020 to ensure all trains are accessible, buses have until 2017 and there is no timetable for taxis.

Our other public transport is inadequate with only THREE (expensive) train services each way a DAY from/to Inverness/Wick/Thurso. By train, the 60 mile train journey each way takes considerably more than two hours, so this service too is unable to cater to any needs of the elderly. Friends of the Far North Line (FoFNL) and others, including all older people, want to see substantial improvements, including an upgrade of the rolling stock, to make it far easier for the older person, more competitive with the A9 road and help make rail travel more attractive. Carriages presently are the class 158 type; 2-car, good on short commuter line routes but bad for long-distance or the significant time involved in the Inverness to Wick or Thurso route, with not enough luggage capacity, insufficient toilets and are not geared for tourists. More than half the seats in each carriage do not look out on to windows. What is needed instead are the later generation class 170 turbo units of the type used on the Edinburgh to Glasgow route. They are far more comfortable, have better toilets, 3 cars, better acceleration and a smoother ride.  

The Scottish Executive's Public Transport Fund (PTF) should help. HITRANS ( Highlands and Islands Strategic Transport Partnership) should assist generally, the elderly specifically, with this.

 First Minister Mr. McConnell has been quoted as saying: "Transport is key to raising economic growth in Scotland . An integrated transport network is essential to deliver goods and services efficiently throughout the country and prevent those living in rural areas from being disadvantaged. It will make a difference to people's lives in the Highlands and Islands . It will help make public transport more accessible through better integration and the provision of better information. In rural areas it is particularly important that public transport services - which are often less frequent than in more populated areas - work together. We cannot have a situation where the bus leaves five minutes before the ferry arrives or where visitors cannot find reliable information on when the next train leaves. To increase the amount of people who choose to use public transport, we must make the whole experience faster, easier and more efficient. Since devolution we have already seen many improvements to Scotland 's vital road, rail, air and ferry services. I know more needs to be done and I know that poor transport links can make lives difficult and hamper businesses. We cannot turn things round overnight but continuous improvements are happening."

Another serious shortcoming of the DDA is that air travel is outside its scope. Access to Air Travel for Disabled People, brought in a few years ago, has not been effective. What makes all this particularly relevant to these Northern Highlands for our Brora community and our broader regional community from Inverness to Wick  and the Islands, is whether the Scottish Executive will ask for these Scottish airports to comply with new legislation approved by the European Parliament that will come into effect in 2007 and 2008. A local disabled activist presently under 65 hopes this will be the case.  

Also worthy of note is that although Brora is geographically half way between Inverness and Wick, local residents – despite the fine efforts of our MP John Thurso and MSP Jamie Stone – do not qualify, as residents of north west Sutherland and Caithness do – for the 40% reduction in air travel costs when using the small Wick and other Highlands and Islands airports. The elderly, on fixed incomes, are particularly affected.

Earlier it was asked “what should be done to make sure that our transport system is good enough”? We should also ask how we can make Scotland ’s transport system reasonably priced enough, especially for senior citizens. Yes, free bus transport for the over 60s living in Scotland is a wonderful break but in other respects, sadly, Scotland’s and the rest of the UK’s costs for transport by train – for all, even when a senior holds a senior rail pass – and bus (for the under 60s and non-resident) are by far the most expensive in Europe and probably the world. This must be remedied.

The Scottish Executive, Scottish Parliament and their Westminster colleagues are urged to prepare and publish via the news media a detailed comparison of prices of train and bus services over specific distances in Europe and North America – and then enact legislation to ensure we are comparable instead of being so far out of line that we in Britain are unattractive to visit.

What should be done to make sure that our towns, cities, villages and neighbourhoods are suitable for an ageing population?

By stopping the creeping closure of council residential care homes and instead encouraging more. The proposal of the Highland Council to close the Assynt Centre and instead farm out elderly people in West Sutherland to private households in the area has caused major fear that resources for seniors are declining and reducing, not improving.

By eliminating the charges for community care services.  

By continuing, not stopping, the Winter Fuel Allowance for pensioners and increasing it to cover the price of one tank of oil (as it used to do until February 2004, now it covers only a fraction of it).

By stopping Care and Repair cutbacks.  

By eliminating swimming pool charges in all Council pools for the over-60s, or at least for the over 50s who are medically deemed to be disabled.

The Scottish Executive should arrange with the Highland Council and the bus operator to have both more frequent local bus services (because without them no shopping of frozen foods can be done, especially in the summer) and, for the first time, to have request bus stops at the Co-op and the upcoming ASDA in Tain (25 miles away), Lidl and Morrison in Alness (both 35 miles away). There are no bus stops there now. Many elderly from Brora on fixed incomes would like to shop there for better variety and less cost than at the small Co-op or Spa in Brora – and make a day of it.  The elderly need access to less expensive stores such as Tesco (in Dingwall) or Lidl or Morrisons or ASDA, for some products and services unavailable in Brora. HITRANS ( Highlands and Islands Strategic Transport Partnership) should look into this, and ask the bus services to stop there.

For the ageing who are also disabled, Brora’s Highland Council parking for those with Disabled Parking Badges will be improved substantially by the end of August 2006 with two new disabled parking areas. For the first time, they will carry above-ground signs, on poles, to be much more noticeable than earlier on-ground signs which are obscured by snow.  It is recommended that similar measures be taken elsewhere.

How can we plan better for an ageing population?

One way is to accept and implement the more frequent bus routes and shopping bus stops recommendation described above. Another is to consider asking age-specific or age-related groups that are Scottish registered charities, such as Age Concern Scotland; or Help the Aged; or Chest, Heart and Stroke Association to have local or regional offices and/or support groups.

There is an acute need for more visitor-friendly facilities, especially for the elderly who come frequently on coach tours.  For them especially, decent toilets are much-needed to improve the presently woefully inadequate facilities in the Brora Highland Council public car park. We would like our village to avoid in future the queues of mostly elderly people waiting for the toilet at Brora’s only such public facility.

What else could be done?  

Cost of petrol. At over £1.03 a litre locally for unleaded and £1.04 for diesel locally, among the highest prices in the entire UK, with VAT also correspondingly high, and  taxed at over 67%, all believe it is state-supported terrorism and people are livid about it.

It is rampant government profiteering from both the retail price and taxes applicable. The elderly on fixed incomes are the most affected. Canada and USA  are affected just as much by world supply and demand and higher prices but because of much lower taxes have managed to keep their retail prices and taxes much less than half the prices in the Highlands . A real concern to the elderly especially who have their own cars - and a major reason not to go to meetings out of the immediate vicinity or volunteer for anything. Americans and Canadian travellers refer to this as the single main reason for "rip-off Britain ." The Chancellor of the Exchequer has indicated even higher taxes - and prices - from September 2006.  This is manifestly unfair, especially considering the greater distances required to be travelled in this rural location and with the nearest lower-cost petrol station some 30-40 miles away. A reserved matter.

Cost of oil and gas for domestic home heating. Most of us here in Brora have oil, not gas. Oil prices have risen in this Northern Highland village from £0.1890 per litre in February 04 to 0.40 a litre plus VAT in May 2006. A 125% increase in less than 2 years. Gas prices too are just as affected. The Scottish Executive have promised an end to fuel poverty by 2010 or thereabouts but in the meantime, more and more pensioners are affected. A reserved matter.

Sadly, it is simply not true that there is always free central heating for the elderly, as the Scottish Executive have claimed in this Strategy.  What free central heating is offered is full of provisos and qualifications, including a means-test. Some people who are particularly vulnerable and more deserving of free central heating than others, are excluded for various reasons.

Current EAGA requirements stipulate that if you don’t have central heating and can qualify via a means test, you are eligible. But if you are deemed to have central heating, even if your boiler is more than 36 years old, is operating at only notional efficiency and has not been serviced for over 4 years because no one will touch it as it is so old, you are deemed to have central heating. Two Brora residents, always at home, one in mid 60s and registered as severely disabled, the other a little younger and arthritic, with a 36 year old boiler that is so inefficient that it requires them to do so, have to pay for not one, not two, but THREE complete tank supplies each year.

Oil alone costs them £2200 a year, more than 25% of their income. Since 2002, they have not been able to get their boiler serviced, despite desperate attempts, because it is so old. Worse, to try to save a little money because their boiler is so wasteful, they limit themselves to only 3 hours of central heating a day. This is a clear case of fuel poverty and how the Scottish Executive-approved system is fair to some but manifestly unfair to others.

Cost of annual TV licencing. £131.50 in 2006, £135.50 (US$271) in 2007. Many Brora elderly residents – including the over 60 but under 75 - have relatives in the USA, Canada and elsewhere in the New World , perhaps a result of the Clearances. They keep in touch with them but have horrified Americans, Canadians and others with how much they have to pay the UK Government at Westminster for annual TV licences purely to the British Broadcasting Corporation (BBC).

In contrast, Americans and Canadians don’t pay a TV Licence at all, yet have the same advanced TV plans for digital and HDTV. Even their nation-wide and very fine (two of the authors of this paper have seen it and confirm its superiority over the BBC) Public Broadcasting Service, free of commercial advertising, is entirely free, with any payments for exceptional programming entirely voluntary. Why must we have this licence at all for the under-75s and why is it more extensive in Britain than anywhere else in Europe ? Its annual cost is significantly more than the rate of inflation.

3.6 Other  

To help Scotland benefit from its ageing population we need to think about things like new technology or the different needs of people with disabilities or from minority ethnic communities.

In terms of new technology, the local Community Learning Centre serves a most useful purpose with its Computers for the Terrified and similar courses. 01408 622707.   

Brora has no obvious minority ethnic community.

The Gatehouse, Lawson Memorial Hospital, Golspie, mentioned below, serves the needs of those with or recovering from a mental illness. It includes some from Brora. It is for those in the Sutherland area with this difficulty. It welcomes new volunteers, especially for gardening, art, craft shop and other projects.

The Sutherland Access Panel, including some from Brora, serves those with physical disabilities. It meets regularly in Lairg, does much sterling work and participates in meetings with other access panels. It too is mentioned more fully below.

How are older people viewed by society?

The older person is far too often thought of as a burden to society. Unfair and unfounded myths and stereotypes are common.  Only the more considerate treat them with some courtesy and respect. A minority treat them with contempt – for example, when they ignore Disabled Parking signs – or cause malicious damage to cars, or don't have car insurance and cost pensioners who have insurance a lot of money. Younger people need to think about how they would like to be treated when they get older. Some women residents particularly, over 50 years old, have become apprehensive about shopping at night, for these reasons.

How can we encourage businesses to provide products and services designed for older people?  

We encourage extending the local shop delivery service to older people. It was a service which was much in evidence not so long ago, in a display of the local community spirit and level of caring we need to bring back into our lives. 

Local shops are certainly assets to the community, especially the elderly with no personal transport. They have extended opening hours. But as convenience stores without a delivery service, they are more expensive to the elderly on fixed incomes than full-service shops and don’t have the services some elderly need.

Because many older people have arthritis and/or reduced mobility, and often have difficulty holding and unwrapping things, they would welcome any further initiatives to make their life easier. One way might be to replace the small plastic bags (made from oil) that many shops use with sturdy paper bags (made from trees), of the type very common at supermarkets in the USA and Canada .

The Scottish Executive should encourage and welcome shops or organization specialising in alternative energy systems such as solar panels that could help reduce energy bills for the elderly – and others. Presently, there is not a single supplier anywhere in the county of Sutherland . With its late light in the summer, Sutherland has great potential. It is light, not sun, that provides the energy to solar panels. If we are truly serious about energy conservation and protecting the elderly on fixed incomes to some degree from excessive light and heat bills, we should eliminate the need for planning permission for those who wish to install solar panels.  

4. Extra Information  

All the above and below were sent on 2nd June 2006 to Nicole Ronald, Scottish Executive, Area 2G (S), Victoria Quay, Leith, Edinburgh EH6 6QQ and were received on 5th June 2006.

Issues of very serious concern to the elderly locally, regionally and nationally include:

I've researched these purely as a non-political volunteer consumer activist and advocate for seniors and disabled. People are often much more inclined to speak more freely to individuals than to organizations when they know their individual comments will not be recorded.  They are in alphabetical order.

Age addition £25 weekly in basic state pension to the over 75s. Especially in view of the expenses they now have to bear that they never had to before.

Anti-social behaviour concerns. Fear of not being safe in one's homes and on the streets. Anti-social behaviour by day and night by youths and the drunk and disorderly is causing many older persons to be frightened. According to a BBC News/ European News Report of 9th May 2006 , the UK in general has the worst record by far in the whole of Europe  for contempt, disrespect and lack of regard for the elderly. This has been noticed and commented on by American, Canadian and European newspapers, magazines and news stations. They have speculated that the principal causes of the bad, insulting, frequently threatening and frightening attitudes, anti-social bias and loutish often drunken manifestations of younger people may stem from resentfulness of authority. Some North American and European news reports have written about British parents and grandparents being told by their sons, daughters or grandchildren that in Britain especially, the reasons for their anti-social and unlawful behaviour and boozing are because they feel controlled, manipulated and exploited by their legislators at national, regional and local level who will not collectively come to their defence or aid and declare war on the state-supported terrorism of outrageously high taxes on petrol and VAT in the UK and by far and away the highest costs in the world of taking trains, buses and ferries - mostly because of the same taxes. Thus they feel trapped, used and abused - which they take out on others. In comparison, in America, Canada and most of Europe , where petrol and VAT taxes are very significantly lower, there is far less anti-social behaviour because the youth have far more freedom to travel to express and establish themselves and be less hostile or derisory.  Here in Scotland, while Anti Social Behaviour Orders (ASBOs) can now apply, they don't go far enough. Acceptable Behaviour Contracts (ABCs) and Parental Control Agreements (PCAs) should be regarded as alternatives to ASBOs because they both put pressure of the family to stop the behaviour rather than punishing offenders as ASBOs are supposed to do. If ABCs and PCAs, by virtue of being voluntary, are not covered under ASBO devolution. A local council and a regional council (for example, the Hi